Go to navigation

Medway fair trader scheme

Medway Fair Trader schemeEach year we receive hundreds of complaints from customers about businesses in Medway. The Medway Fair Trader scheme takes the headache out of finding a reliable supplier and is designed to support consumers as well as help businesses, in and out of Medway, to comply with the law.

Benefits if you're a member

  • confirmation you are reputable, accredited business
  • an accreditation certificate, ID cards and use of the scheme logo
  • inclusion in the online directory
  • free help and advice

Find out how to join the Medway Fair Trader Scheme.

Benefits for consumers

Fair Trader Scheme members:

  • comply with the law
  • have contract terms that are fair and in plain English
  • have clear pricing and provide information about payment methods
  • have been audited by Trading Standards

Approval of a business does not mean that we:

  • can guarantee its financial stability
  • have individually checked the quality of any goods or services provided
  • give any guarantee of the value for money of goods or services compared with competitors

We make every effort to make sure members comply with the law, but we cannot guarantee that their work will never result in a complaint. Further information is available in the scheme's limitations (pdf 24KB) or send your enquiry to the Fair Trader team.

If you have a problem, or a complaint about one of our members please read the following document.